Dr. Jessie Zou

“Very incompetent doctor dr. Thomas is after money. Don't believe anything he is saying. Other doctors are all recent college graduates with no experience. Don't trust them. Get a second opinion or just go some place else get your teeth done.”

“This was my first dental visit and I must say they were definitely unorganized as their X-ray machine kept freezing the images delaying my appointment and they’re not put together. The manager Carmen told me I was going to have to pay a $70 balance. Which I completely agreed on no problem. I got a bill for $140 and was never told I had a $50 co-pay on top & they don’t use silver filling so I had to pay extra for a white filling. I was not told about any of these extra charges. The manager Carmen hung up on me over the phone without trying to fully explain everything and was very rude to me. I would not recommend this dentist because they are not truthful and they want you to pay double your bill so please be careful.”

“LOVE LOVE LOVE Doctor Thomas! Funny guy who always makes me feel relaxed and comfortable. Rosie is an excellent Dental hygienist! Love the whole staff and truly enjoy going to the dentist now. 11/10 would recommend.”

“This is the best dentistry in the PNW! Molly at the front desk is so kind and always makes me feel like one of their VIP clients. The dental hygienists are all kind and Doctor Thomas is a straight shooter. Both myself and my Mom visit this office and couldn’t recommend it more!”

“They are awesome! Took care of my four kids today super convenient!”

“Great dentist! I came after Covid for my first checkup and cleaning, and ended up needing to have some childhood crowns replaced. During the process they were very thorough, even once getting a crown remade to have a perfect fit. One of those visits came in under the estimate. I appreciate the care they take in their practice. The staff are always nice and fun to talk to. Since my first series I’ve come here for over a year and have always had great experiences. Still need to floss more but the dentists and assistants are super nice about it! Also have great reminder system, and are very patient and thorough when working on insurance issues.”

“Dr. Thomas and his team have managed my dental care for over a decade and I couldn't be happier with how I've been treated. Highly recommend coming in to see him for anyone in need of dental care.”

“Friendly, professional high quality dentistry. I made this observation two years ago and it is still valid. I can't imagine going elsewhere for dental care.”

“I’vy been a patient with Dr Troy for fifteen years and have always been impressed with him and his entire staff. I am 86 years old and was hesitant to make my visit, but his whole staff used the best practices to insure the safety in the office. Unfortunately , I will be moving to California ima month or so and will have to find a new dentist , and hope that they will be as good as Dr Thomas and his staff.”

“I love coming here & I’m always greeted with smiles. It truly makes me feel great that the staff remembers my name & even though I visit every six months for my cleanings, our conversations pick up right where we left off. Marna, Rosie & Dr. Thomas are THEE BEST! I’d leave ten stars if I could.”

“Dr. Thomas is an amazing dentist. At both his Mercer Island and Kirkland offices the staff is very warm and welcoming. Dr. Thomas has been my husband’s and my dentist for over 20 years and has done exceptional dental work. He makes his patients feel at ease with his caring, positive and fun personality. My grandchildren also see Dr. Thomas and he has an amazing way of helping them to feel comfortable and thus, cooperative. Dr. Thomas has the highest medical and ethical standards. I highly recommend seeing Dr. Thomas for any dental procedure.”

“Professional, friendly and patient centered care. My first visit and I am thoroughly impressed. Great office culture and staff love what they do and it shows. Thank you.”

“Great experience with hygienist today. Thank you for being so kind and not judgemental. Looking forward to a long relationship with this dental office.”

“Very very exceptional service, from making the appointment all the way to check out.”

“Had my teeth cleaned today again by Rosie. She is an excellent Dental hygienist. Takes the time to answer all my questions and is very informative. Greatly appreciate it.”

“Tracie Was fantastic! Thank you”

“I can't recommend this practice enough. Everyone who works here is courteous, professional and extremely competent. 10/10”

“Efficient and kind staff! I went through a period of dental anxiety and my transition to this office was smooth and uneventful. They have decent hours, good parking, a great playlist, and refer to good endodontists. What’s not to love? ❤️”

“I truly love my dentist and the wonderful staff. I’ve been a patient for almost six years and my visits have all been a good experience. I feel confident and well cared for. Everyone is friendly and very professional. 100% Thank you all!”

“Forget those annual “Best of” awards; this is the best dental practice in Kirkland.”